City Furniture Complaints and Reviews

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City Furniture
Main address: 6701 N Hiatus Road 33321 Tamarac FL
1-866-930-4233, ,
  • 15 complaints
  • $8.7K claimed losses
  • $580 average
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  • Apr 05
  • Furniture and Decor
  • Miami, Florida
  • Sofa
  • 8

On April 4 2014 I purchased a sofa at City Furniture in North Miami Beach. I sheduled to pick from it's warehouse in Tamarac the following day Saturday. On Satarday when about to leave my apt, I called the warehouse. I asked if I could pay to have the sofa delivered to parents house, istead of my apt and me picking up. The warehouse said that I would have to call my city rep that sold me the sofa... Read more

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  • Mar 16
  • Furniture and Decor
  • Miami, Florida
  • Poor Customer Service
  • 11

her name is Stephanie i think she thinks because your not Hispanic that you don't have money to purchase furniture, well in Miami off 826 do not see her shes very snooty and it just turned me off completely. no respect at all go to the rooms to go next door they have better customer service skills and they take their time with you. I didn't like how she didn't greet me at the door she just ask... Read more

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  • Oct 15, 2013
  • Furniture and Decor
  • Pembroke Pines, Florida
  • Pick Up
  • 21

I purchased a sofa/dining room table from City Furniture. They stated that there is no assistance with pick of the furniture once its a show room display. I went to the store to retrieve the item, picked it up and the table toppled over, there was a sales man standing there and he stopped, looked and kept walking. There were numerous staff members standing around, no one even asked if we needed... Read more

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  • Sep 26, 2013
  • Furniture and Decor
  • Sunrise, Florida
  • Leather Sectional
  • 24

I have had by leather sectional for 2 months and it is already peeling.....Yes...Two months. The sales people there should be ashamed of themselves for selling us such ***..I even asked if it was fake leather..Oh no. Well I just filed my complaint. They should pay to have it reupholstered. The couch is so comfy but soon it will look like ***..I wish there was an a law firm that handled these... Read more

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  • Aug 28, 2013
  • Furniture and Decor
  • Marco Island, Florida
  • Wooden Couches
  • 14

we purchased several large items at City. One was a dining room table. It is only me and my husband and we use it once a year on Thanksgiving. It is only seen two thanksgiving day meals. There are all sorts of marks on it that are coming through the top They sent some goon who had no idea what he was looking for and he said some must have hammered on it. Do you know anyone that hammers on a... Read more

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  • Jul 16, 2013
  • Customer Service
  • Tamarac, Florida
  • Sectional Couch Dining Set
  • 14

Nov 2012 purchased 3 pieces of furniture, By Jan 2013 2 were broken. Called customer service and was sent the wrong part 2 times and this process spanned 5 months. Meantime my other piece of furniture breaks and they will do nothing except charge me another $50 for someone else to come out. Now we are 7 months into this and my dining set breaks again almost seriously injuring my daughter! No one... Read more

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  • Mar 04, 2013
  • Furniture and Decor
  • 2
  • 29
City Furniture - Poor quality of products and awfull Customer Service
1 of 2

On Nov 2011 we bought from City Furniture a Dinner table with 6 chairs and a China, almost $3.000 because was a new model, also we took the insurance against any damage to protect our investment (they say....). After 1 year the chairs are ripping apart and the table is ruined. It's completly scratched. One night we had a meeting using the table, that by the way is almost decorative because I have... Read more

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  • Feb 27, 2013
  • Furniture and Decor
  • Lake Worth, Florida
  • Mercer Triple Sconce
  • 40

We were looking for a replacement for our 2 year old sectional that was falling apart on us (another story) and stopped by City Furniture to see what they had. We found a sectional (Mercer) that we liked but were concerned that the cushions on it seemed to be flattening out and losing some of their support. The salesman that was assisting us told us that it was due to it being a floor display and... Read more

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  • Sep 25, 2012
  • Customer Service
  • Lake Worth, Florida
  • King Koil Mattress
  • 1
  • 31

this is the first and also the last time that i purchased anything at CITY FURNITURE. i have bought three sets of the mattress there, but all are HORRIBLE. THE most expensive set is $800.00, and i cant sleep on it twenty days after. When the mattress was arrived, i saw its quality was not the same compare to what i saw at the store, and i called but the sale rep kept insisted they are the same.... Read more

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  • Apr 18, 2012
  • Furniture and Decor
  • Miami, Florida
  • 1
  • 38

Broken and damaged furniture is what they deliver!. Not only once but varios times. They charge high prices for low quality furniture and then it's broken or incomplete when it gets to your home. They sell a defective product so you have to buy the warranty; it's pathetic!. Costumer service is at best poor and non-helpful; not even the their sales reps want to deal with their our costumer... Read more

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