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  • Customers like
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  • Customers don't like
    • Defective furniture7
    • Rude customer service6
    • Being lied to5

  • Jul 22
  • Furniture and Decor
  • Boca Raton, Florida
  • Bed
  • 66
  • REVIEW RATING 4/5

Few months after purchasing a bed on City Furniture, a shiny, oily spot appeared on the left side of the headboard, then spreaded to the right side. It is half down of the headboard, both sides. I called City Furniture and they sent a guy who said it was from the product that I use to clean or oil from head. Really??? It is not, it is not even head height. Very concerned about the origin of this... Read more

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  • Jul 05
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Larisa Sofa
  • 19
  • REVIEW RATING 4/5

My son purchased a Larisa couch and matching chair at Pembroke Pines City Furniture location. All went well upon delivery, however, after two days we noticed that the arms of the couch and chair were beginning to collapse. A repair representative deemed the furniture to be irreparable due to construction materials being made out of cardboard and thin padding for the arms. He did try his very best... Read more

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  • Jun 08
  • Furniture and Decor
  • Bedroom Set
  • 73
  • REVIEW RATING 5/5
City Furniture undependable and dishonest. Lacks credibility and terrible customer service.
1 of 5

In the Fall of 2014 we furnished an apt. completely through City Furniture. We spent thousands of dollars to fill five rooms. The sales people are outgoing, positive and driven. They want your sale! And, they will tell you anything to get it. Including selling us a warrantee that is a scam! The company does not stand by the contract or their products. We were told the contract (which cost... Read more

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  • May 27
  • Furniture and Decor
  • Cutler Bay, Florida
  • Couch
  • 27
  • REVIEW RATING 4/5

I purchased a couch and two chairs for $3,500 from City Furniture, Cutler Bay, FL. I also purchased an extended 3 year warranty for replacement or repair. After delivery and the unwrapping of the furniture, we did not use the set for two days. upon our first use we discovered 25 to 30 termites crawling out of the cushions and the bottom of the furniture. I called the sales person and he said... Read more

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Poor quality bed (last less than 1 year) Worst experience ever with costumer service. Add comment

  • Apr 25
  • Furniture and Decor
  • Hialeah, Florida
  • Bedroom Set
  • 80
  • REVIEW RATING 5/5

I regret the moment , I walked in city furniture, I bought my princess a bedroom set that cost me 1200. To find that it's completely useless. I purchased a desk and bench which both wobble from side to side as if I purchased a swing. I called them telling them that this unstable and not safe, they sent two technicians for two opinions. By the way if the techs agree that the piece is a... Read more

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  • Apr 14
  • Furniture and Decor
  • Arcadia, Florida
  • Gibson Loveseat
  • 29
  • REVIEW RATING 4/5

Bought A Gibson (brand ) love seat....$800.00.....jan 2, 2015... Got delivery in 2 weeks....love seat was separating in the middle;you can see daylight through the middle, called customer service and got run aroud for 3 weeks....finally got a replacement...the 2nd one was worse....they sent a repair person but never let us know, he showed up and we were not home.Can't beleive the poor... Read more

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  • Apr 10
  • Furniture and Decor
  • Homestead, Florida
  • Sofa
  • 29
  • REVIEW RATING 4/5

I purchased an entire household of furniture from City Furniture in Oct. 2014. The chairs and sofas are loosing there shape because of cheap materials. When I called them and sent photos they said that they could see the dents in the furniture where the foam flattened and said that I would have to pay $50 dollars to have someone come and look at it. I asked why should I have to pay for someone... Read more

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  • Mar 26
  • Furniture and Decor
  • Cape Coral, Florida
  • Outdoor Furniture
  • 21
  • REVIEW RATING 3/5

wanted to buy outdoor furniture. they told me the furniture was on stock, so I placed my orders and made a downpayment. When I wanted the furniture to be delivered, nothing came in as ordered. They told me, that some of my furniture was on backorder for over 1 MONTH. This is ridiculous and very disappointing. They collect my money from the downpayment, then they´re not able to deliver everything... Read more

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  • Mar 21
  • Furniture and Decor
  • Lady Lake, Florida
  • Dining Room Set
  • 23
  • REVIEW RATING 4/5

We bought a dining room set February 2, 2015. They said chairs are out of stock. Will be in March 6 we said okay, not bad. Table was delivered in February and two arm chairs. We were told chairs would be in march 8, 11, then March 12 was our big day. We sat and waited two trucks pull up, no chairs on truck. New date is March 21 I wait all day no delivery, I call customer service at 3oclock they... Read more

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