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  • Customers like
    • Sales person 2
    • Salesman 1
  • Customers don't like
    • Defective furniture 8
    • Rude customer service 6
    • Being lied to 5

Purchased a tv stand. We wanted to pick it up and was told we would have to drive 125 miles to ft lauderdale to get it. The only other option was to pay 80.00 for delivery. The next day we saw on tv free delivery. I contacted customer service and was told that is for drop shipment and they don't bring it in to the house. It's a tv stand it could have easily been carried into the house by us. WE... Read more

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#City Furniture #Worst experience ever!! I recently purchased the tocarra dinning room table and I discovered that  one of the chair legs had a crack where the screw connected the leg to the joint of the chair. Keep in mind that I've had the set for 3 weeks and I don't have any children that would be sitting/jumping in the chairs. I immediately informed City's customer service and was told to... Read more

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I work in customer service, but these delivery guys were awful. Not to mention that they have a close relationship with service agent on phone, so they don't relay or question anything. This guy had the nerve to call me with a hour time frame and came 2 hours later. I will never buy from them due to the fact of their delivery drivers. Chairs are not put together right. Add comment

Tried to call customer service 6 times. Held on for at least ten minutes each time. They must be trying to beat Comcast for the worst customer service in the US. They not only don't answer, but after a while you are disconnected. How bad can it get? Does anybody have an idea how to get through without such a long wait and so many tries? I'm not sure why this website requires 80 words but will add... Read more

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I BOUGHT THIS LEATHER SECTIONAL FROM CITY FURNITURE Model 9703110 , THE ONLY NATUZZI THEY WHERE SELLING AND THE MOST EXPENSIVE IN THE STORE. I WAS SUPPOSED TO BE FOR MY HUSBAND WHICH HAS A BACK INJURY TO BE ABLE TO BE COMFORTABLE AND HE CANNOT SIT FOR 10MINS WITHOUT HORRIBLE BACK PAIN. ON DELIVERY ONE OF THE RECLINERS ALREADY WAS TILTED AND THEY TOLD ME THEY WOULD SEND A TECH, I DIDNT ACCEPT IT... Read more

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I purchased furniture two separate times. Both interest deferred. I made sure to pay the first purchase off within 6 months. When making my last payment, paying more than was owed, they took part of my payment and applied it to the second purchase leaving me with a $28.97 balance on my first purchase. They are now going to charge me over $300.00 in deferred interest. No where does it say on the... Read more

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Received two recliner chairs and a electric recliner sofa on Oct 12. Immediately on delivery I saw the sofa seams didn't align and informed delivery I wouldn't accept in current condition. The delivery man pounded on the cushion until the seams were together. This occurred while on the phone with customer service, Ingrid C.. The delivery man talked to Ingrid and stated he fixed the problem. I... Read more

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Bought a wooden kitchen table for a new house, unlived in. Table looked okay in dim light, but with brighter light installed a week later a large scratch emerged. Customer service was rude, stated that because more than 3 days elapsed they would do absolutely nothing. Nothing! This outfit has nothing but contempt for their customers and is not to be trusted. Avoid this place like the plague and... Read more

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I agree too bad I didn't read reviews either until after I had an issue with city furniture in Miami Florida dadeland mall area Customers should beware buy in the flea market if you must but the least place to buy from is city furniture Awful customer service the worse & they send you from person to person & ultimately it's just excuses they never help or resolve any customers issues ... Read more

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If an item is found to have a manufacturer's defect, you must pay $50 for a 'service technician' to come to your home and verify that fact. YOU WILL NOT be reimbursed for that $50! A MANUFACTURER defect, that's right, a defect that was not expected, a defect you are not responsible for, a defect that was a part of the manufacturing process. Apparently expecting an item to have no manufacturing... Read more

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