1.3
  • Defective furniture6 votes
  • Rude customer service5 votes
  • Being lied to5 votes
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Poor quality bed (last less than 1 year) Worst experience ever with costumer service. Add comment

  • Apr 25
  • Furniture and Decor
  • Hialeah, Florida
  • Bedroom Set
  • 52
  • REVIEW RATING 5/5

I regret the moment , I walked in city furniture, I bought my princess a bedroom set that cost me 1200. To find that it's completely useless. I purchased a desk and bench which both wobble from side to side as if I purchased a swing. I called them telling them that this unstable and not safe, they sent two technicians for two opinions. By the way if the techs agree that the piece is a... Read more

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  • Apr 14
  • Furniture and Decor
  • Arcadia, Florida
  • Gibson Loveseat
  • 12
  • REVIEW RATING 4/5

Bought A Gibson (brand ) love seat....$800.00.....jan 2, 2015... Got delivery in 2 weeks....love seat was separating in the middle;you can see daylight through the middle, called customer service and got run aroud for 3 weeks....finally got a replacement...the 2nd one was worse....they sent a repair person but never let us know, he showed up and we were not home.Can't beleive the poor... Read more

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  • Apr 10
  • Furniture and Decor
  • Homestead, Florida
  • Sofa
  • 18
  • REVIEW RATING 4/5

I purchased an entire household of furniture from City Furniture in Oct. 2014. The chairs and sofas are loosing there shape because of cheap materials. When I called them and sent photos they said that they could see the dents in the furniture where the foam flattened and said that I would have to pay $50 dollars to have someone come and look at it. I asked why should I have to pay for someone... Read more

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  • Mar 26
  • Furniture and Decor
  • Cape Coral, Florida
  • Outdoor Furniture
  • 13
  • REVIEW RATING 3/5

wanted to buy outdoor furniture. they told me the furniture was on stock, so I placed my orders and made a downpayment. When I wanted the furniture to be delivered, nothing came in as ordered. They told me, that some of my furniture was on backorder for over 1 MONTH. This is ridiculous and very disappointing. They collect my money from the downpayment, then they´re not able to deliver everything... Read more

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  • Mar 21
  • Furniture and Decor
  • Lady Lake, Florida
  • Dining Room Set
  • 16
  • REVIEW RATING 4/5

We bought a dining room set February 2, 2015. They said chairs are out of stock. Will be in March 6 we said okay, not bad. Table was delivered in February and two arm chairs. We were told chairs would be in march 8, 11, then March 12 was our big day. We sat and waited two trucks pull up, no chairs on truck. New date is March 21 I wait all day no delivery, I call customer service at 3oclock they... Read more

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  • Mar 18
  • Furniture and Decor
  • Orlando, Florida
  • Furniture
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Please read reviews , and take them seriously. Though I read before paying over $15k for furnishing for our new home. I still tried to give the company a chance. If you are able to wait over 2 months from your expected date of delivery , then this may be the company for you. Dont waste your time in speaking to someone above your salesperson , the higher you go , the less concerning they are. You... Read more

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  • Feb 27
  • Furniture and Decor
  • West Palm Beach, Florida
  • Chair
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

I spent over 6,000.00 from city furiniture and ashley furiniture in west palm beach. There customer service sucks and they all can't help you they just past you on to next person or tell you they'll call u back and that's never going to happen. I had 2 accent chairs I paid 400.00 each for and protection 308.00. The cushion sink and the arms fabric is fraying and there only 6 months old. They send... Read more

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  • Jan 29
  • Furniture and Decor
  • Cutler Bay, Florida
  • Pub Set
  • 15
  • REVIEW RATING 4/5

Bought a pub set for man cave in dec. Was told we could pick up next week. Called and not in stock. Told following week. Not in stock. Same thing three times. Received several calls from store telling us we can pick up. We call warehouse, not in stock. End of jan. Still not in stock. Just received call from store again telling me it is in stock. NO THANK YOU SIR! Thanked the young man for time... Read more

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  • Jan 27
  • Furniture and Decor
  • Boca Raton, Florida
  • Sleeper Couch
  • 47
  • REVIEW RATING 4/5

We purchased a sleeper couch and loveseat from Ashley Furniture which is connected to the City Furniture store in Boca Raton. What a huge mistake!!!!! The item smelled odd. At first I thought I was imagining things...........however, eventually the material at the bottom of the sleeper started to disintegrate and we noticed the smell became worse. The material finally disintegrated, fell off... Read more

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