1.3
  • Nothing the absolute worst2 votes
  • Defective furniture4 votes
  • Rude customer service3 votes
  • Being lied to3 votes
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  • 1 day ago
  • Advertisements and Cons
  • West Palm Beach, Florida
  • Accent Chairs

I spent over 6,000.00 from city furiniture and ashley furiniture in west palm beach. There customer service sucks and they all can't help you they just past you on to next person or tell you they'll call u back and that's never going to happen. I had 2 accent chairs I paid 400.00 each for and protection 308.00. The cushion sink and the arms fabric is fraying and there only 6 months old. They send... Read more

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  • Jan 29
  • Furniture and Decor
  • Cutler Bay, Florida
  • Pub Set
  • 10
  • REVIEW RATING 4/5

Bought a pub set for man cave in dec. Was told we could pick up next week. Called and not in stock. Told following week. Not in stock. Same thing three times. Received several calls from store telling us we can pick up. We call warehouse, not in stock. End of jan. Still not in stock. Just received call from store again telling me it is in stock. NO THANK YOU SIR! Thanked the young man for time... Read more

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  • Jan 27
  • Furniture and Decor
  • Boca Raton, Florida
  • Sleeper Couch
  • 26
  • REVIEW RATING 4/5

We purchased a sleeper couch and loveseat from Ashley Furniture which is connected to the City Furniture store in Boca Raton. What a huge mistake!!!!! The item smelled odd. At first I thought I was imagining things...........however, eventually the material at the bottom of the sleeper started to disintegrate and we noticed the smell became worse. The material finally disintegrated, fell off... Read more

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  • Jan 13
  • Furniture and Decor
  • Fort Myers, Florida
  • Canopy Bedroom Set
  • 33
  • REVIEW RATING 4/5

BUYER BEWARE I purchased Kevin Charles regal king canopy bedroom set Jan 5 paid $4800 for just the bed, dresser, mirror & media chest. 3 pieces were on backorder until Jan 14. So they scheduled for all my pieces to be delivered on Jan 16, I went into the store on Jan 12 to add the 2 nightstands for an additional $1000 & mattresses for $3000. I had read all the reviews after I purchased... Read more

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  • Jan 10
  • Furniture and Decor
  • Key West, Florida
  • Couch Warranty
  • 16
  • REVIEW RATING 4/5

The absolute worst customer service I have ever had to deal with!! Do not buy any furniture here ever. Do not pay extra for the warranty because they will send three older ladies over your house who have no idea how to fix anything. They will take one look at your furniture and say there is nothing we can do have a good day. If you call and talk to any customer service representative they will... Read more

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  • Dec 15, 2014
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Couch
  • 21
  • REVIEW RATING 3/5

STOP... Whatever you do don't buy anything from this company... Read all the reviews... They don't care about customer service the "head" of customer services does not even call you back,,,, shes to GOOD to talk to clients.... still waiting after they took my money for them to deliver a clean couch on time.... 4 weeks 3 LATE deliverers (one of them at 1:12am) and yet still not right... i have... Read more

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  • Dec 07, 2014
  • Furniture and Decor
  • Miami, Florida
  • Sectional
  • 190
  • REVIEW RATING 5/5
City Furniture - Lies about leather couch sold.  Bonded and cheap.
1 of 3

I purchased a (what was told to me) leather sectional. It turns out it was a Bonded Leather sectional. Within the first week, It was un-stitching on the corners. They told me that I had to pay for a $75 repair man to come over. This was with the warranty. Then the "repair" man said it could not be fixed. He said I had to take it back to the warehouse to replace or pay $150 so they pick it... Read more

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  • Dec 04, 2014
  • Furniture and Decor
  • Naples, Florida
  • Kitchen Table
  • 1
  • 1
  • 36
  • REVIEW RATING 5/5

City Furniture of Naples, Florida sold me $20,000 of furniture for my new house. After 3 months the kitchen table started to peel with slivers of wood coming off it merely when wiping it off. I was told that it was water damage not covered under my $2,000 warranty, even though i always wiped the table off and dry after every use. That was not good enough. They actually told me that i should never... Read more

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  • Nov 26, 2014
  • Furniture and Decor
  • Naples, Florida
  • Bedroom Set
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

I purchased $20,000 of furniture from City Furniture. The bedroom set drawer frame broke. I had to fix it myself with velcro. The bedroom chest had a knob that fell off. I had to try to fix that as well. City Furniture would not send anyone to look at them. Now the pub table I bought has a top that the wood is peeling off. All of the furniture is 3 months old. City Furniture claims it is... Read more

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  • Nov 08, 2014
  • Furniture and Decor
  • The Villages, Florida
  • Interior Design
  • 50
  • REVIEW RATING 4/5

I could NOT be more disappointed with City Furniture! Not only did I expect to furnish an entire new house with furniture from City Furniture but I even paid for the assistance of a "designer" because we just had a couple of months before the holidays. We live out of state and we wanted to make sure that everything looked perfect in our new home but after wasted weeks of time and nonsense... Read more

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