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    • Defective furniture7
    • Rude customer service6
    • Being lied to5

  • 17 hours ago
  • Furniture and Decor
  • Kendale Lakes, Florida
  • 1

I agree too bad I didn't read reviews either until after I had an issue with city furniture in Miami Florida dadeland mall area Customers should beware buy in the flea market if you must but the least place to buy from is city furniture Awful customer service the worse & they send you from person to person & ultimately it's just excuses they never help or resolve any customers issues ... Read more

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  • Aug 25
  • Furniture and Decor
  • Iona, Florida
  • 6
  • REVIEW RATING 4/5

If an item is found to have a manufacturer's defect, you must pay $50 for a 'service technician' to come to your home and verify that fact. YOU WILL NOT be reimbursed for that $50! A MANUFACTURER defect, that's right, a defect that was not expected, a defect you are not responsible for, a defect that was a part of the manufacturing process. Apparently expecting an item to have no manufacturing... Read more

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  • Aug 20
  • Shipping
  • Miami, Florida
  • 14
  • REVIEW RATING 4/5

I ordered two outdoor sofas (along with other items). I was then given a delivery date for which I took the day off from work. I received the first of three calls with times. The third one was pushed back until as late as 4:30. By 5:15 I had heard nothing (not even a 4th call) and I had to leave. I called the company and implored them to set a next morning time, seeing that they had stood me up... Read more

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  • Jul 22
  • Furniture and Decor
  • Boca Raton, Florida
  • Bed
  • 79
  • REVIEW RATING 5/5

Few months after purchasing a bed on City Furniture, a shiny, oily spot appeared on the left side of the headboard, then spreaded to the right side. It is half down of the headboard, both sides. I called City Furniture and they sent a guy who said it was from the product that I use to clean or oil from head. Really??? It is not, it is not even head height. Very concerned about the origin of this... Read more

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  • Jul 05
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Larisa Sofa
  • 30
  • REVIEW RATING 4/5

My son purchased a Larisa couch and matching chair at Pembroke Pines City Furniture location. All went well upon delivery, however, after two days we noticed that the arms of the couch and chair were beginning to collapse. A repair representative deemed the furniture to be irreparable due to construction materials being made out of cardboard and thin padding for the arms. He did try his very best... Read more

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  • Jun 08
  • Furniture and Decor
  • Bedroom Set
  • 87
  • REVIEW RATING 5/5
City Furniture undependable and dishonest. Lacks credibility and terrible customer service.
1 of 5

In the Fall of 2014 we furnished an apt. completely through City Furniture. We spent thousands of dollars to fill five rooms. The sales people are outgoing, positive and driven. They want your sale! And, they will tell you anything to get it. Including selling us a warrantee that is a scam! The company does not stand by the contract or their products. We were told the contract (which cost... Read more

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  • May 27
  • Furniture and Decor
  • Cutler Bay, Florida
  • Couch
  • 34
  • REVIEW RATING 4/5

I purchased a couch and two chairs for $3,500 from City Furniture, Cutler Bay, FL. I also purchased an extended 3 year warranty for replacement or repair. After delivery and the unwrapping of the furniture, we did not use the set for two days. upon our first use we discovered 25 to 30 termites crawling out of the cushions and the bottom of the furniture. I called the sales person and he said... Read more

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Poor quality bed (last less than 1 year) Worst experience ever with costumer service. Add comment

  • Apr 25
  • Furniture and Decor
  • Hialeah, Florida
  • Bedroom Set
  • 83
  • REVIEW RATING 5/5

I regret the moment , I walked in city furniture, I bought my princess a bedroom set that cost me 1200. To find that it's completely useless. I purchased a desk and bench which both wobble from side to side as if I purchased a swing. I called them telling them that this unstable and not safe, they sent two technicians for two opinions. By the way if the techs agree that the piece is a... Read more

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  • Apr 14
  • Furniture and Decor
  • Arcadia, Florida
  • Gibson Loveseat
  • 33
  • REVIEW RATING 4/5

Bought A Gibson (brand ) love seat....$800.00.....jan 2, 2015... Got delivery in 2 weeks....love seat was separating in the middle;you can see daylight through the middle, called customer service and got run aroud for 3 weeks....finally got a replacement...the 2nd one was worse....they sent a repair person but never let us know, he showed up and we were not home.Can't beleive the poor... Read more

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