City Furniture Complaints and Reviews

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City Furniture
Main address: 6701 N Hiatus Road 33321 Tamarac FL
1-866-930-4233, ,
  • 21 complaints
  • $12.8K claimed losses
  • $611 average
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  • 2 days ago
  • Furniture and Decor
  • Naples, Florida
  • Bedroom Set
  • 3
  • REVIEW RATING 4/5

I purchased $20,000 of furniture from City Furniture. The bedroom set drawer frame broke. I had to fix it myself with velcro. The bedroom chest had a knob that fell off. I had to try to fix that as well. City Furniture would not send anyone to look at them. Now the pub table I bought has a top that the wood is peeling off. All of the furniture is 3 months old. City Furniture claims it is... Read more

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  • Nov 08
  • Furniture and Decor
  • The Villages, Florida
  • Interior Design
  • 15
  • REVIEW RATING 4/5

I could NOT be more disappointed with City Furniture! Not only did I expect to furnish an entire new house with furniture from City Furniture but I even paid for the assistance of a "designer" because we just had a couple of months before the holidays. We live out of state and we wanted to make sure that everything looked perfect in our new home but after wasted weeks of time and nonsense... Read more

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  • Nov 05
  • Furniture and Decor
  • Patio Furniture
  • 9
  • REVIEW RATING 4/5

I purchased patio furniture 21 months ago. the glass on the table top broke more than 5 months ago I paid for a new piece of glass and was told it would arrive in 30 days or less. it has not only arrived but the salesman and customer service are the rudest most unprofessional business people I have ever had dealings with. I won't stop until the public knows what poor quality and poor customer... Read more

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  • Oct 29
  • Furniture and Decor
  • Alpharetta, Georgia
  • Leather Sofa
  • 12
  • REVIEW RATING 3/5

I bought a sofa and 2 individual seat, each $ 500.00 total $2,000 If i seat on it, more than 10 times it's to much, theylook new Italian Leather, but there are "peeling" the cover the skin on the top that since to look like leather is folling off , like the skin of the material is peeling off ,Very stranged the first time i saw something like . I have another sectional I paid $ 2,000 also... Read more

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  • Oct 23
  • Furniture and Decor
  • Cape Coral, Florida
  • Bonded Leather Recliners
  • 16
  • REVIEW RATING 4/5

City Furniture strikes again!!!! Worst Customer Service Ever!!! They called and scheduled an appointment to repair the 2 matching leather recliners as the parts were in. They then called to confirm at 9am to 1pm window of time. I took the day off from work. They call as I am sitting waiting for them to show up and tell me that they would have to re-schedule because they can't fit the parts... Read more

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  • Aug 02
  • Furniture and Decor
  • Mattress
  • 33
  • REVIEW RATING 4/5

Salesman talked me into buying a mattress over two thousand dollars. Two years later the mattress was sinking in on both sides. They tell you the mattress has a ten year warranty but when I called city furniture they said I had to spend $50 dollars to have it evaluated to see if they agreed. Not only did I pay but it was over two weeks before they sent somebody. The technician came and looked at... Read more

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  • Apr 05
  • Furniture and Decor
  • Miami, Florida
  • Sofa
  • 42
  • REVIEW RATING 4/5

On April 4 2014 I purchased a sofa at City Furniture in North Miami Beach. I sheduled to pick from it's warehouse in Tamarac the following day Saturday. On Satarday when about to leave my apt, I called the warehouse. I asked if I could pay to have the sofa delivered to parents house, istead of my apt and me picking up. The warehouse said that I would have to call my city rep that sold me the sofa... Read more

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  • Mar 16
  • Furniture and Decor
  • Miami, Florida
  • Poor Customer Service
  • 33
  • REVIEW RATING 4/5

her name is Stephanie i think she thinks because your not Hispanic that you don't have money to purchase furniture, well in Miami off 826 do not see her shes very snooty and it just turned me off completely. no respect at all go to the rooms to go next door they have better customer service skills and they take their time with you. I didn't like how she didn't greet me at the door she just ask... Read more

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  • Oct 15, 2013
  • Furniture and Decor
  • Pembroke Pines, Florida
  • Pick Up
  • 30
  • REVIEW RATING 2/5

I purchased a sofa/dining room table from City Furniture. They stated that there is no assistance with pick of the furniture once its a show room display. I went to the store to retrieve the item, picked it up and the table toppled over, there was a sales man standing there and he stopped, looked and kept walking. There were numerous staff members standing around, no one even asked if we needed... Read more

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  • Sep 26, 2013
  • Furniture and Decor
  • Sunrise, Florida
  • Leather Sectional
  • 39
  • REVIEW RATING 4/5

I have had by leather sectional for 2 months and it is already peeling.....Yes...Two months. The sales people there should be ashamed of themselves for selling us such ***..I even asked if it was fake leather..Oh no. Well I just filed my complaint. They should pay to have it reupholstered. The couch is so comfy but soon it will look like ***..I wish there was an a law firm that handled these... Read more

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