Submit ›
1.6 Based on 21 reviews
Compare to others
Respond to your
  • Customers like
    • Sales person 3
    • Furniture selection 1
    • Salesman 1
  • Customers don't like
    • Defective furniture 8
    • Customer service 6
    • Rude customer service 6
More Less

On Saturday, June 11, 2016, my husband and I went to the Sunrise City Furniture to purchase beds for my boys and a sleeper sofa. We located the beds that we liked and were told by our salesman that the cost for the bed would be $649.95. We told our salesman we wanted two beds and two mattresses. We also found a sleeper sofa that we liked. We go down to complete the sale and our salesman excuses himself for a minute and asks the gentleman... Read more

Was this review helpful? 0 0

Don't buy from City Furniture as they will not stand behind their furniture. I bought a table and chairs and the chairs broke twice within the first week and the table is so unstable that we are afraid to use it. Called City Furniture 3 days after we got the delivery (which we paid for) and their customer service was very rude and all but impossible to communicate with. They would not take the furniture back and refund my money. After... Read more

Was this review helpful? 1 0

When I was buying the furniture, everybody was nice to me. When I received them, they did not fit, there were not as expected. They told me that the shipping was free, but it was not. I live in a building and they charged me for taking them upstairs. At the end I paid more than $500 of what they had initially offered tome. I will not go back again. Bad customer service as well. My friends went to buy a king bedroom and received the mattress of a... Read more

Was this review helpful? 2 0

My husband & I bought a couch from the West Palm Beach Store. Our sales person was Linda. She was awesome, very helpful. Not wanting to pay for delivery we opted for the three day delivery where they will drop it off in front of your door. Our delivery day was Wednesday. On Tuesday we decided to purchase the oversized chair that matched the set. She was able to add it to our delivery & we didn't have to wait three more days. The delivery... Read more

Was this review helpful? 0 1

We bought brand new complete king size, queen size bedrooms & genuine leather Sofas, love seat & couch. The entire furniture cost us $9010.00 we paid by debit card which is as good as cash. Upon delivery we notified the assembling team that each and every single piece was defected except queen size matteress. We made countless calls, sent numerous emails and visited the showroom mostly every day after 2 months and 9 days they got back to us and... Read more

Was this review helpful? 3 0
City Furniture - Poor service/warranty
1 of 3

Bought items 2/27/2016. Discovered crack on the 8th of March. File warranty and denied cause not done with 3 days . They didn't even call to tell me they denied it . O and we bought the extra warranty for 3 years of service or replacements. There warranty states for bad material or workmanship they will take care of . Don't waste your money here there is no warranty and they lie too you Left message for sales person no call back Danielle .... Read more

Was this review helpful? 1 0

J have made two large purches at City Furniture in Boca Raton, Fl. I hade a poor/negataive experince and made a mistake to do go back there again. Sales people will tell you anything to sell you an item and they will tell you what you want hear. They lie! There delivery and Customer Service is the same. You are at thier mercy. it is like they are the only furniture store. They also lie. there is seems to be no one you can compain to at the upper... Read more

Was this review helpful? 2 0

If I could give no stars, I would! My experience at City Furniture in Miami was horrible! The delivery guys stepped all over the very rug they were delivering, when I pointed out a stain on a chair they delivered, they got very hostile and didnt want to take it back until I demanded they take it out of my home. They promised pillows with some of the furniture that was not delivered, the "manager" made promises to deliver it but never did. When... Read more

Was this review helpful? 2 0

Purchased a tv stand. We wanted to pick it up and was told we would have to drive 125 miles to ft lauderdale to get it. The only other option was to pay 80.00 for delivery. The next day we saw on tv free delivery. I contacted customer service and was told that is for drop shipment and they don't bring it in to the house. It's a tv stand it could have easily been carried into the house by us. WE NEVER given this option. I told customer service... Read more

Was this review helpful? 2 0

#City Furniture #Worst experience ever!! I recently purchased the tocarra dinning room table and I discovered that  one of the chair legs had a crack where the screw connected the leg to the joint of the chair. Keep in mind that I've had the set for 3 weeks and I don't have any children that would be sitting/jumping in the chairs. I immediately informed City's customer service and was told to upload pictures, etc. I was then advised that they... Read more

Was this review helpful? 2 0
Did not find what you were looking for?
You are reading about City Furniture.
Filing a new complaint about