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1.7 Based on 27 reviews
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City Furniture is the WORST stores for Customer Service. I even spoke to the CEO's Sectary, Gretchen, who is also a nasty women. Long story short, we bought a dining room table and 6 chairs. Delivery day, only table and 4 chairs were delivered. We asked the driver, where are the 2 other chairs, the delivery people say, " we don't know, our order says 4 chairs". So we pull our receipt out and shows we paid for 6. The delivery people call... Read more

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We purchased furniture a couple of years ago and had nothing but issues the chaise lounge part broke and had to be repaired three times within the first year the recliner broke twice. We had a warranty for 3 years. Shortly after the third year the Chase broke again and all the bonded leather started to peel off, I can't believe we spent our hard earned money on this *** furniture! Shame on you City Furniture. I pleaded to have it replaced when... Read more

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City Furniture Sofa Review
1 of 3

We purchased furniture a couple of years ago and had nothing but issues the chaise lounge part broke and had to be repaired three times within the first year the recliner broke twice. We had a warranty for 3 years. Shortly after the third year the Chase broke again and all the bonded leather started to peel off, I can't bbelieve we spent our hard earned money on this *** furniture! Shame on you City Furniture. I pleaded to have it replaced... Read more

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I purchased a living room set from city furniture in Hollywood Fl. Within a year and a half the entire bottom of the sofa, love seat and recliner rotted into and shredded like piwder. It must have been 50 years old. Will not recommended city furniture.

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City Furniture is the worst retail company I have ever dealt with. If you are foolish enough to buy from them expect your stress levels to increase significantly when you wait and wait and wait for your purchases to be delivered and then even when delivered to be assembled. My experience was through using their Premium Delivery service at great expense, so I dread to think what their very ordinary delivery service is like. The directors of City... Read more

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Got sofa sectional delivered and it was crooked in the back. They sent out two separate replacements... same thing. They assured Us a supervisor would inspect the sofa piece prior to shipping, that didn't happen. The driver told me He looked at two and they were both about the same, but decided to bring it out anyway?? Offered up $50.00. What a joke, a very expensive sofa!! Customer service is a disaster. Over 4 hours waiting for deliveries and... Read more

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Olivier, Jose. WOW.... BAD BAD, I can't believe how I just got treated... The worst experience that I ever get from this company, after buying there for over 15 years it happen this pass weekend and I have all products at home from you guys.. City Furniture Also at my daughters home. Fake promotion, gimmicks promotion that they have offer to customer to bring them in to the store, I will definitely continue with this purchased because I... Read more

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On Saturday, June 11, 2016, my husband and I went to the Sunrise City Furniture to purchase beds for my boys and a sleeper sofa. We located the beds that we liked and were told by our salesman that the cost for the bed would be $649.95. We told our salesman we wanted two beds and two mattresses. We also found a sleeper sofa that we liked. We go down to complete the sale and our salesman excuses himself for a minute and asks the gentleman... Read more

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Do not buy here !!!!!!!!!!!DO NOT COME HERE!!!!!!!!! These people are pure *** starting with there General Manager Shui Chang Vazquez. This is as bad as managers get. 3 weeks and I'm still waiting for a delivery that was promised 2 weeks ago and to top it off they can't do *** about it . The first delivery was wrong after I had canceled for making me wait all day and showed up at night!!!! If I can rate this below 0 I will . She's a liar and... Read more

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Don't buy from City Furniture as they will not stand behind their furniture. I bought a table and chairs and the chairs broke twice within the first week and the table is so unstable that we are afraid to use it. Called City Furniture 3 days after we got the delivery (which we paid for) and their customer service was very rude and all but impossible to communicate with. They would not take the furniture back and refund my money. After... Read more

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