City Furniture
Reviews and Complaints
Check on my furniture repair
Great delivery
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Verified Reviewer | Orlando, FloridaBad experience
Preferred solution: Let the company propose a solution
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Verified Reviewer | Fort Myers, FloridaExtended Warranty
- Company is not honoring extended warranty
Preferred solution: replace the damaged sofa
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Verified Reviewer | Boca Raton, FloridaSalesman lied to me just to get a sale, locked into financing now...
Boca Raton Location: After signing to finance a sleeper sectional that was promised to come with a mattress (a very important topic discussed during my sale), delivery day came with NO MATTRESS. City furniture told me they could not help me, they made an honest mistake and I had to spend $150 more dollars to get one.
WHO BUYS A SLEEPER SOFA WITHOUT A MATTRESS?? I would not have chose this set without a mattress!!! I financed almost $4000 and they scammed me and I'm locked in without all the pieces promised. Terrible customer service, LIARS, frauds and I will continue to tell this story and NEVER purchase from them again!!!
Awful business, be warned. Don't be stupid and buy from them.
The stories are very true, they are a disgrace! Wish I could give ZERO STARS!!!
- Very long wait time to talk to someone in customer service
- Sales
- Poor after sale customer service
Preferred solution: Let the company propose a solution
User's recommendation: NEVER BUY FROM CITY FURNITURE!
My rate for this company is 0 regarding your deliveries
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Warranty I did not want/authorize
Refund of the added warranty fees.
I spoke with Chrisi Berg, the customer service representative with whom I placed my order. She assured me on 12/28 that the charge and warranty was reversed, but would take a few days to show up on my statement. Well, it's been over a week and no sign of that $277.98 being returned to me. I have sent emails to both the icloud email and the city-furniture email for Chrisi, to inquire about those charges but have not heard back from her since 12/29.
When I was placing the order by phone, I was not told that there was a charge for the warranty, nor did I ask for a warranty. The only items I ordered were the actual, tangible items for my bedroom. I absolutely DO NOT WANT the warranty and insist that the $277.98 (the cost for the 3 year warranty) be refunded to me immediately. After looking through customer complaints on the BBB website regarding City Furniture, I can see that the warranty is a scam.
I feel that your sales representatives are making some kind of commission on the warranty, which is why it feels as though it was really easy to get charged for this warranty, but a real *** to have removed. I am a busy person and feel that furniture shopping should NOT be stressful and I should not feel fleeced by the furniture company. I have an entire home to furnish, I only ordered items for one of three bedrooms. I was planning on doing all my shopping through City, since your prices in general are fair, and you have shops located in The Villages, but this headache with the extra charges are steering me to another furniture store.
I am very leery of doing business with a company who is out to rip off the consumer. Please feel free to call me if you have any questions.
- Nice looking furniture
- Even employees seem unaware of how to correct mistakes
- Will not refund money
- Unreliable
Preferred solution: Full refund
User's recommendation: Be very clear about extra charges. If the amount seems higher than it should, don't just assume it's taxes, ask for a specific breakdown on prices if you're ordering by phone.
Still can not get it right
I will never step foot in another City Furniture in my life. Simply ordered a dresser for my mother in law.
First delivery was made and discovered it was the wrong dresser. Contacted customer service and definitely expressed my unhappiness. Denied compensation and denied refund. Contacted store and new delivery was scheduled.
Supposedly $100 refund for mistake and promised it would be delivered correctly next time. Advised to use dresser in the mean time. Today new dresser delivered .WRONG DRESSER. Took the used dresser and left me the sealed/boxed dresser.
Called store and of course went off.hung up on. Trying to get dresser delivered AGAIN without having to take day off. 3 DAYS OFF taken to have a dresser delivered that should have been correct the 1st time.
Never ever again will I be back and will be contacting corporateCEO . Anyone that I can reach out to.
User's recommendation: DO NOT BUY FROM CITY FURNITURE
Broken furniture
Preferred solution: Let the company propose a solution
User's recommendation: Buy somewhere else
Broken furniture
Preferred solution: Let the company propose a solution
User's recommendation: Buy Elsewhere
Furniture not true to size, damaged goods, poor service
User's recommendation: Take photos of everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaOrder parts
Preferred solution: My order parts
User's recommendation: Absolutely none
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaThis company cares nothing about it's customers once they get your money.
Don't spend your money here or at their sister company Ashley. This company knows nothing about customer service after they get money from you.
Probably the WORST purchasing experience Ive ever been a part of Everything is great until they get your money then ALL disappointing from there.
I purchased a table and chairs for my dining room in July 2021.
The sales associate told us that it was on back order until mid August and we agreed to this. The table was delivered damaged and reported the same day, we were given an option to exchange the table, or have it repaired but the exchange would be back ordered until October now. Still, we decided to take the new table because we didnt want a repair, we wanted what we paid for A brand new undamaged table.
I never heard anything from them in October and contacted this time though a chat style discussion and was again told we could get it repaired but the new table would be delivered January 3rd 2022. Today is January 24th and Ive heard nothing from them, I called the store this time to request a manager there and was told they had no control but would have someone from their customer care representative contact me.
They did call only to tell me now again I could get a repair but would have to wait until late April to receive my table.
Both of the last two times when informed about the repair I asked to get the repair tech out but wanted to stay in line for the exchange in case it wasnt repaired 100% and was told no. This is the worst experience Ive ever had with a company purchasing and will never spend money with them or Ashley again.
- Waiting time & damaged goods
- Low class
- Customer service is atrocious
Preferred solution: Full refund
User's recommendation: Don't waist your money!
Dishonest and disreputable business.
User's recommendation: Avoid this company at all costs.
VERY POOR CUSTOMER SERVICE for cancellation or credit
- Big selection
- Poor after sale customer service
Preferred solution: Full refund
User's recommendation: Customer service is very poor no one answers the phones
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