City Furniture undependable and dishonest. Lacks credibility and terrible customer service.

In the Fall of 2014 we furnished an apt.completely through City Furniture.

We spent thousands of dollars to fill five rooms. The sales people are outgoing, positive and driven. They want your sale! And, they will tell you anything to get it.

Including selling us a warrantee that is a scam! The company does not stand by the contract or their products. We were told the contract (which cost us hundreds of additional dollars) would cover any damage to the furniture regardless of how the damage occurred. However, when we needed to use this policy (within months of purchasing the furniture), the guidelines changed.

And, in fact, it didn't cover any of the issues, except for manufacturer's issues, which was not the case of any of our damages (most of which occurred prior to delivery or during the time of delivery). The delivery was very late and off schedule. We were told it would be delivered between 1PM - 5PM. The day of, it was changed to 6:00, 6:30, 7:30.

Finally, it came at 8:30 PM and ruined our dinner plans with friends (it all still needed to be set up). It was getting dark and we did not have lighting set up, yet. The delivery men left after 9:25 that evening. We ate dinner at 10.

So, the scratch (which was covered up with brown marker) from top to bottom of the mirror frame was not noticeable at the time (along with the scratch on the bed frame, which was not touched up). We didn't see these scratches until a few days later. The company still refuses to do anything about repairing or replacing these pieces. They claim they are not responsible.

The product is a huge disappointment, as well!

The quality of the furniture is nothing more than cheap materials. While it may look good from a distance, it doesn't last. Unfortunately, I have tried to work with the company and customer services for 8 months (as of this writing), since we noticed the issues (only four days after delivery) and we have gotten the run-around repeatedly. Heartache and heart ship is what their employees are taught to provide.

In the near future we will be purchasing a house. We will need to furnish three bedrooms, family room, living/dining room and kitchen. I can promise it will NOT be with anything from City Furniture. They lost a good, loyal customer and I hope others will learn from this.

We know we aren't the first to experience the disloyalty of this company. We hope we'll be the last, but know that most likely isn't realistic.

My advice to anyone looking for new furniture and living through the excitement of furnishing their home or vacation home, is to stay away from City Furniture.You will be very sorry and terribly disappointed.

This review is a subjective opinion of a user.
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More Review Details

Customer service

  • What I liked
      No items
  • What I disliked
    • Follow up
    • Customer service
    • Dishonesty of sales assistance
    • Defective furniture
    • Rude customer service

Reason of review:
poor customer service, bad quality, delivery, warranty, damaged...
Preferred solution:
repair or replace
Product or service
Bedroom Set
Review category
Furniture and Decor
review #647156

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