Got sofa sectional delivered and it was crooked in the back. They sent out two separate replacements...
same thing. They assured Us a supervisor would inspect the sofa piece prior to shipping, that didn't happen. The driver told me He looked at two and they were both about the same, but decided to bring it out anyway?? Offered up $50.00.
What a joke, a very expensive sofa!! Customer service is a disaster. Over 4 hours waiting for deliveries and on the phone for nothing.
They don't seem to care about quality. I would not recommend shopping there due to their lack of service or care for the end product.
This person wrote the review because of bad quality of sofa from City Furniture and attached a photo. Reviewer claimed that he or she lost $1800 and wants City Furniture to issue a full refund.
The most disappointing in user's experience was quality. Author liked the most style. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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