City Furniture - Crooked sofa

12 of 71 City Furniture reviews

Got sofa sectional delivered and it was crooked in the back.They sent out two separate replacements...

same thing. They assured Us a supervisor would inspect the sofa piece prior to shipping, that didn't happen. The driver told me He looked at two and they were both about the same, but decided to bring it out anyway?? Offered up $50.00.

What a joke, a very expensive sofa!! Customer service is a disaster. Over 4 hours waiting for deliveries and on the phone for nothing.

They don't seem to care about quality.I would not recommend shopping there due to their lack of service or care for the end product.

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Value for money
Delivery Service
Product or Service Quality
Style and Design
Diversity of Products or Services

  • What I liked
    • Style
  • What I disliked
    • Quality

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Sectional Sofa
Review category
Furniture and Decor
review #900817 by

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