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1 comment

I'm a very unhappy customer. I purchased a warranty plan on an entertainment center and the door fell off.

When I called to have them fix it they told me it would take 11-15 weeks to get the part. It is a very basic part for a model they have 100s of pieces for. Don't buy their furniture or service plans. They are very dishonest.

They even had the nerve to tell me they don't have contact information to call their vendors to order a part. So now I have to have a huge piece of furniture in my house with the door off for a quarter of a year.

I didn't realize this company was this unprofessional and dishonest. They could easily just take a door off an existing piece of the several hundred of this furniture they have in stock and put it on my door.

Product or Service Mentioned: City Furniture Furniture Warranty.

Reason of review: Warranty issue.

Company wrote 0 private or public responses to the review from Jul 13.
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Anybody with a screwdriver and a 5th grade education could fix that.

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