Featured Not resolved
1.2
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
1 comment

I purchased a (what was told to me) leather sectional.It turns out it was a Bonded Leather sectional.

Within the first week, It was un-stitching on the corners. They told me that I had to pay for a $75 repair man to come over. This was with the warranty. Then the "repair" man said it could not be fixed.

He said I had to take it back to the warehouse to replace or pay $150 so they pick it up. Again, this is with a warranty. We took it in ourselves, but the new pieces had the same problem. Then, they started peeling.

We kept it for another year, but ended up throwing it away.

Bottom line: Stay away from these folks.

Reason of review: Damaged or defective.

Monetary Loss: $2400.

Preferred solution: Let the company propose a solution.

I didn't like: Defective furniture, Will not repair or replace, Being lied to by sales guy.

Had an Experience with City Furniture?

Write a review

Comments

PissedConsumer.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

Anonymous
Pompano Beach, Florida, United States #963049

These people should be investigated for lying to consumers.The sales representative swore that the sofa was pure leather in the front.

It turns out that I also lost my sofa.There has to be something some law that can protect consumers.

You May Also Like