City Furniture - Lies about leather couch sold. Bonded and cheap.

I purchased a (what was told to me) leather sectional.It turns out it was a Bonded Leather sectional.

Within the first week, It was un-stitching on the corners. They told me that I had to pay for a $75 repair man to come over. This was with the warranty. Then the "repair" man said it could not be fixed.

He said I had to take it back to the warehouse to replace or pay $150 so they pick it up. Again, this is with a warranty. We took it in ourselves, but the new pieces had the same problem. Then, they started peeling.

We kept it for another year, but ended up throwing it away.

Bottom line: Stay away from these folks.

This review is a subjective opinion of a user.
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More Review Details

Value for money
Style and Design
Delivery Service
Diversity of Products or Services
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Defective furniture
    • Will not repair or replace
    • Being lied to by sales guy

Reason of review:
Damaged or defective
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Sectional Sofa
Review category
Furniture and Decor
review #566735 by

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Mar 24, 2015 #963049 Pompano Beach, Florida

These people should be investigated for lying to consumers. The sales representative swore that the sofa was pure leather in the front. It turns out that I also lost my sofa. There has to be something some law that can protect consumers.

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