I have this sofa set for less than a year and it looks like is five years old. I'm single, no kids and do not use the sofa as much, meaning, can not be peeling for usage like the customer service replied.
Very upsetting that City Furniture is making money on their customers on selling poor quality products that are completely disposable. I will never, ever buy anything from this company, I followed the protocol, emailed the company, sent pictures, and got an answer as due to usage is not under warranty. How can anyone sells any product that will last less than an year? I mean a sofa set should last you at least a year or two, specially if not used as the usual.
I did my research and realized that I am not alone on this one.
It looks like your products are garbage, they don't last. I will spread the word with family, friends and the media to avoid any other rip off from your company to someone else.
Review about: Sofa.
Reason of review: Bad quality.
Monetary Loss: $600.
Preferred solution: Let the company propose a solution.
I didn't like: Poor quality products.