DO NOT RECOMMEND! Horrible customer service. This company does not respect it's customers' time nor money spent. In early August, I purchased my living room, bedroom, and dining room set from them. At the time of purchase the sales rep informed me two items were on...Read more
On August 11, 2018 my wife and I purchased a chase lounge from City Furniture in Jensen Beach Florida. The chase was delivered August 15th with the 2 front legs broken. I called customer service (what a joke) they informed me they would replaced the chase and the...Read more
I didn't like
- Customer service or non-service
So I bought/CHARGED 2 bedroom sets for my Grandkids. One set was delivered without the bedrails. And the bedrails for the other set would be delivered in 2 weeks.So I called customer care and spoke to Camille---who said to e mail them photos of the boxes we received,...Read more
City Furniture,What a disgraceful company!!!!!.After buying a living room set,The company delivered a broken center Table. I did go to store,customer service gave Me a phone number to call,because After Furniture is sold,They don’t handle complaints. Phone the company...Read more
I'm a very unhappy customer. I purchased a warranty plan on an entertainment center and the door fell off. When I called to have them fix it they told me it would take 11-15 weeks to get the part. It is a very basic part for a model they have 100s of pieces for. Don't...Read more
City Furniture - Bad products and customer setvice
I advice everybody to stay away from doing business with this company .my family room since delivery has loose threads underneath and sofa is so hard to set. Although I bought service plan it doesn’t mean any thing to them when it comes to fixing the issues .only when they want to sell it to you they make so appealing.dont buy ever extended service plan or warranty from this company
City Furniture - WORST CUSTOMER SERVICE
WE BOUGHT 3 FURNITURE SETS AT CITY FURNITURE. LIVING ROOM, DINING ROOM AND BEDROOM. 2 OUT OF 3 WERE DAMAGE. I CALLED CUSTOMER SERVICE. IT WAS THE WORST I HAVE EVER HAD. THE LADY, TAVIA, BY THE WAY A SUPERVISOR TOLD ME AS FOLLOWS. I QUOTE, “THE ONLY ALTERNATIVE I CAN GIVE YOU IS BRING THE DAMAGE ONE TO TAMARACK AND PICK UP THE NEW ONE”. CAN YOU BELIEVE. NEVER BUY AT CITY FURNITUTE! TRUST ME!
WE BOUGHT 3 FURNITURE SETS. LIVING ROOM, DINING ROOM AND BEDROOM. OUT OF 3, 2 CAME DAMAGE. WHEN I CALLED CUSTOMER SERVICE THEY COULDNT HELP ME. THE LADY WAS ROUGH AND NOT PROFESSIONAL. TAVIA IS HER NAME. CAN YOU BELIEVE A SUPERVISOR TOLD ME THIS: (I QUOTE) “GET A TRUCK...Read more
City Furniture - Sold the wrong type of bed
I was sold this bed thinking it was a King but in reality it’s a “California King”. Bought a King mattress for it that is non refundable. The customer service is very poor and the sales staff isn’t trained well. I will go elsewhere to purchase the rest of my furniture!
i bought 3 rooms of furniture for my new place and everything was delivered but the bed wasnt built properly and the bridge to my bed they told me it would be on back order till march 11th.. its 2 months later and im still waiting on it. this place doesnt care about...Read more
Do you have something to say about City Furniture? What happened? What can we help you with?