Latest review first
I went into City Furniture in Naples, for a mattress. The inventory was really nice. However, my experience with the sales person and customer service has been the WORST. At first the sales person seemed great. She showed me many mattresses, didn't rush me, didn't...Read more
Company wrote 0 private or public responses to the review from Dec 02.
I purchased about $3800 on 8/10/18and I found a huge colony of bed bugs in my spring box and bed. This people are sending infested furniture to customers. They don’t want to take any responsibility for the huge infestation they sent on the spring box. At least 6 months...Read more
Company wrote 0 private or public responses to the review from Nov 15.
I purchased $9,300 worth of furniture from city furniture, during the month of Sept. 2018; inv # 730551/08. This furniturecould not be delivered becauseI am an out of state customer. After arranging for transportation to pick up the furniture, Enterprise leasing didn’t...Read more
Company wrote 0 private or public responses to the review from Nov 09.
I didn't like
- Not having complete follow up
I bought an electrical reclining sofa, mind you very expensive, and the middle chair broke 8months after purchase. We are 3 adults living in the house. The sofa doesn't get over used. I called City furniture to get the sofa fixed, and a technician came out. The part...Read more
Company wrote 0 public responses to the review from Oct 17.
Purchased a dinning table and 6 kings pillows which where available when bought 10/7. They call me 10/11 at 8:35 pm to advise me that the pillows I had purchased were discontinued the day prior to delivery . If you sold me something available thy were in the...Read more
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 11.
I bed a bed from City Furniture. They’ve only delivered the headboard and they are telling me the rest will be delivered next week. 2 guys have shown up in my house every wednesday for the past 3 weeks, but they never have the missing part and I keep taking a day off...Read more
Company wrote 0 public responses to the review from Oct 03.
DO NOT RECOMMEND! Horrible customer service. This company does not respect it's customers' time nor money spent. In early August, I purchased my living room, bedroom, and dining room set from them. At the time of purchase the sales rep informed me two items were on...Read more
Company wrote 0 private or public responses to the review from Sep 12.
On August 11, 2018 my wife and I purchased a chase lounge from City Furniture in Jensen Beach Florida. The chase was delivered August 15th with the 2 front legs broken. I called customer service (what a joke) they informed me they would replaced the chase and the...Read more
Company wrote 0 private or public responses to the review from Aug 22.
I didn't like
- Customer service or non-service
So I bought/CHARGED 2 bedroom sets for my Grandkids. One set was delivered without the bedrails. And the bedrails for the other set would be delivered in 2 weeks.So I called customer care and spoke to Camille---who said to e mail them photos of the boxes we received,...Read more
Company wrote 0 private or public responses to the review from Aug 10.
City Furniture,What a disgraceful company!!!!!.After buying a living room set,The company delivered a broken center Table. I did go to store,customer service gave Me a phone number to call,because After Furniture is sold,They don’t handle complaints. Phone the company...Read more
Company wrote 0 private or public responses to the review from Aug 04.
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