City Furniture - Sold the wrong type of bed
I was sold this bed thinking it was a King but in reality it’s a “California King”. Bought a King mattress for it that is non refundable. The customer service is very poor and the sales staff isn’t trained well. I will go elsewhere to purchase the rest of my furniture!
i bought 3 rooms of furniture for my new place and everything was delivered but the bed wasnt built properly and the bridge to my bed they told me it would be on back order till march 11th.. its 2 months later and im still waiting on it. this place doesnt care about...Read more
I didn't like
- Sales rep
- Customer service
I went in December 2017 and bought a bedroom set for my house under construction. Now that I need the furniture delivered they do not have all the items. Some are discontinued and other will not be in for another month. They suck, I should have known better. I bought a...Read more
I purchased a sofa table online. I chose free shipping because I did not feel I needed someone to install this particular piece. The Item was delivered 4 days later but missing all necessary hardware to put it together. After calling customer service twice to inquire,...Read more
Everything about dealing with them was horrible.Lying sales person, damaged delivery, unresolved issues. We ended up driving to the warehouse and picking up our purchase ourselves..once they get your money you become invisable to them. Apperently they cater to one time...Read more
Received a damaged table top. Called immediately after delivery to let Citi know that table top was damaged. Was told damage will be repaired. I had expected the table top to be replaced as I purchased a NEW table. I did not pay for a damaged table. I know the repair...Read more
My receipt says I would get my bed on Tuesday the 27th and I stayed home all day and missed a $5000 deal with the client because of this I called the company to see where the bed was and they told me it was never scheduled for delivery but my receipt says it will be...Read more
HORRIBLE! Especially Naples Manager Danny. Wouldn't correct their own mistake of $600 after having spent nearly $100K with them! UNBELIEVABLE. Sold me furniture "in-stock" that weeks later was back ordered & discontinued, without ONCE communicating to me about it prior...Read more
I purchased the Carver microfiber reclining sofa last year, it was delivered in March 2017. It was damaged in delivery and I was given a store credit. By July the seat cushions had started bubbling and peeling. I called in and emailed photos. They ordered new cushions...Read more
City Furniture - Delivery attitude
Delivery person had an attitude when he was told that the table needed to be checked first before signing the delivery paper.
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