filters
state:
Show
city:
Show
product:
Show
Show

City Furniture - Sold the wrong type of bed

City Furniture - Sold the wrong type of bed
I was sold this bed thinking it was a King but in reality it’s a “California King”. Bought a King mattress for it that is non refundable. The customer service is very poor and the sales staff isn’t trained well. I will go elsewhere to purchase the rest of my furniture!
3.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1253979
Reply to reviews
i bought 3 rooms of furniture for my new place and everything was delivered but the bed wasnt built properly and the bridge to my bed they told me it would be on back order till march 11th.. its 2 months later and im still waiting on it. this place doesnt care about...
Read more
1.0
I didn't like
  • Sales rep
  • Customer service
#1253472
Reply to reviews
I went in December 2017 and bought a bedroom set for my house under construction. Now that I need the furniture delivered they do not have all the items. Some are discontinued and other will not be in for another month. They suck, I should have known better. I bought a...
Read more
#1221855
Reply to reviews
I purchased a sofa table online. I chose free shipping because I did not feel I needed someone to install this particular piece. The Item was delivered 4 days later but missing all necessary hardware to put it together. After calling customer service twice to inquire,...
Read more
#1219526
Reply to reviews
Everything about dealing with them was horrible.Lying sales person, damaged delivery, unresolved issues. We ended up driving to the warehouse and picking up our purchase ourselves..once they get your money you become invisable to them. Apperently they cater to one time...
Read more
1.0
#1216945
Reply to reviews
Received a damaged table top. Called immediately after delivery to let Citi know that table top was damaged. Was told damage will be repaired. I had expected the table top to be replaced as I purchased a NEW table. I did not pay for a damaged table. I know the repair...
Read more
1.0
Product
#1205248
Reply to reviews
City Furniture - Customer service
My receipt says I would get my bed on Tuesday the 27th and I stayed home all day and missed a $5000 deal with the client because of this I called the company to see where the bed was and they told me it was never scheduled for delivery but my receipt says it will be...
Read more
1.6
#1199090
Reply to reviews
HORRIBLE! Especially Naples Manager Danny. Wouldn't correct their own mistake of $600 after having spent nearly $100K with them! UNBELIEVABLE. Sold me furniture "in-stock" that weeks later was back ordered & discontinued, without ONCE communicating to me about it prior...
Read more
1.5
#1189013
Reply to reviews
City Furniture - Poor Quality material
City Furniture - Poor Quality material
City Furniture - Poor Quality material
City Furniture - Poor Quality material
City Furniture - Poor Quality material
City Furniture - Poor Quality material
I purchased the Carver microfiber reclining sofa last year, it was delivered in March 2017. It was damaged in delivery and I was given a store credit. By July the seat cushions had started bubbling and peeling. I called in and emailed photos. They ordered new cushions...
Read more
Anonymous
William

Your complaint is far too long to read in its entirety.You should not have accepted damaged merchandise to begin with ; store credit or not.Has any of your correspondence with...

1.6
Product
I liked
  • Salesman
I didn't like
  • How i was talked to on phone
  • Poor quality furniture
#1188153
Reply to reviews
Show

City Furniture - Delivery attitude

Delivery person had an attitude when he was told that the table needed to be checked first before signing the delivery paper.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1186908
Reply to reviews