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Defective furniture and City Furniture will not refund money
Defective furniture and City Furniture will not refund money
Defective furniture and City Furniture will not refund money
On August 11, 2018 my wife and I purchased a chase lounge from City Furniture in Jensen Beach Florida. The chase was delivered August 15th with the 2 front legs broken. I called customer service (what a joke) they informed me they would replaced the chase and the...
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Anonymous
Ripped Off Customer

City Furniture Stuart, Florida delivers defective bedroom furniture and fails to honor the warranty. AVOID CITY FURNITURE.

1.0
I didn't like
  • Customer service or non-service
#1336333
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I went into City Furniture in Naples, for a mattress. The inventory was really nice. However, my experience with the sales person and customer service has been the WORST. At first the sales person seemed great. She showed me many mattresses, didn't rush me, didn't...
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1.4
#1412904
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City Furniture in Oakland Park, Florida - Terrible Customer Service

I will NEVER shop at a City Furniture again! Although the guy I was working with (JP) was really nice and very helpful, my issues are with corporate. Customer service is a joke. I had an issue with my delivery (they didn’t show up) and I was told there’s nothing they can do and I would just have to wait until the delivery drivers come. When I said I would rather reschedule for the following day since I had already been waiting for hours with my small child, I was told I cannot receive my delivery until 3 days later and I would b charged a fee. After a lot of back and forth my issue went unresolved and I feel like I was scammed. Learn from my mistakes and take your money where it is appreciated.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I didn't like
  • Lack to resolve issues
  • Rude customer service
#1437077
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Beware: Bed bugs from City Furniture items
I purchased about $3800 on 8/10/18and I found a huge colony of bed bugs in my spring box and bed. This people are sending infested furniture to customers. They don’t want to take any responsibility for the huge infestation they sent on the spring box. At least 6 months...
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1.5
Product
#1401462
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City Furniture - Poor Quality material
City Furniture - Poor Quality material
City Furniture - Poor Quality material
City Furniture - Poor Quality material
City Furniture - Poor Quality material
City Furniture - Poor Quality material
I purchased the Carver microfiber reclining sofa last year, it was delivered in March 2017. It was damaged in delivery and I was given a store credit. By July the seat cushions had started bubbling and peeling. I called in and emailed photos. They ordered new cushions...
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Anonymous
William

Your complaint is far too long to read in its entirety.You should not have accepted damaged merchandise to begin with ; store credit or not.Has any of your correspondence with...

1.6
Product
I liked
  • Salesman
I didn't like
  • Poor quality furniture
  • How i was talked to on phone
#1188153
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City Furniture - Bad delivery and damage

City Furniture - Bad delivery and damage
City Furniture - Bad delivery and damage
I paid for the delivery and set up fee ($139.99). The delivery guys were in such a rush, they left the couch like you see, the cushion was also ripped. They also just threw the cushions on the chair. The delivery guys left packing material foam on lawn, left pillows in the plastic on the floor and i cant belive i paid for this. Richard
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1452265
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I purchased $9,300 worth of furniture from city furniture, during the month of Sept. 2018; inv # 730551/08. This furniturecould not be delivered becauseI am an out of state customer. After arranging for transportation to pick up the furniture, Enterprise leasing didn’t...
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5.0
I didn't like
  • Not having complete follow up
#1397184
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Featured
City Furniture - Defective product and dishonest warranty service plan
I'm a very unhappy customer. I purchased a warranty plan on an entertainment center and the door fell off. When I called to have them fix it they told me it would take 11-15 weeks to get the part. It is a very basic part for a model they have 100s of pieces for. Don't...
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Anonymous
Anonymous

Anybody with a screwdriver and a 5th grade education could fix that.

1.8
#1303095
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Purchased a dinning table and 6 kings pillows which where available when bought 10/7. They call me 10/11 at 8:35 pm to advise me that the pillows I had purchased were discontinued the day prior to delivery . If you sold me something available thy were in the...
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1.7
#1379497
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DO NOT RECOMMEND! Horrible customer service. This company does not respect it's customers' time nor money spent. In early August, I purchased my living room, bedroom, and dining room set from them. At the time of purchase the sales rep informed me two items were on...
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1.0
#1353433
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